Release Notes from April 2018

Release Notes from April 2018

Advanced JS Number Replacement

We’ve updated the Ringba JS tag to be smaller, faster and more robust. Use the Ringba JS tag for Dynamic Number Insertion (DNI) to replace phone numbers on your web pages with tracking numbers from your Ringba account. With this new update to Ringba JS, you can now specify which number you want to replace on your page. This is particularly useful if you have multiple phone numbers on a single page that you need to switch with Tracking Numbers from your account.

IVR Tag Routing

Create rules and filters in your IVR Trees to route calls based on dynamic tags. Use the “Router” Node to create “AND” / “OR” rules for even more control over you Call Flow.

Target Tag Routing

Create rules and filters for your Targets for even more control over your call flow.

Upload Audio File

You can now upload audio files in MP3 or WAV format directly to your Ringba account to use in your IVR Trees.

Upload Audio File to Ringba IVR Tree

Improvements & Bugfixes

Sort By CallerID in “Reporting” – The Reporting Dashboard now allows you to sort calls by Inbound Number, this can show you when the same number has called your campaigns multiple times.
Duplicate Calls in “Campaigns” – You now have three options for deciding how to manage duplicate calls; Route normally, Route to original or Route to Different.
Various minor bugfixes, UI tweaks, and optimizations.

News & Announcements

Customer Contact Week
Ringba is going to be exhibiting at Customer Contact Week 2018 in Las Vegas from June 18-22! If you will be attending CCW, let’s meet up and talk about call tracking. Visit our Meet Us page to set up a time to chat with our team.


If you have any questions or concerns about any of latest updates, please do not hesitate to reach out via chat, email or give us a ring at  (877) 944-2937!

 
Introducing Custom IVRs for Call Routing

Introducing Custom IVRs for Call Routing

Our team is proud to release the ability to create Custom IVRs for your call campaigns in Ringba!

An IVR or “Interactive-Voice-Response” is an automated system for qualifying callers with prompts and routing them to a destination based on their responses.

Now you can setup your very own custom IVR Trees using Ringba. With our simple drag-and-drop interface, you can create advanced routing plans in minutes.

Note: This feature is currently in OPEN BETA and some features may be unstable — please contact us via email or chat with issues, bugs or feedback while we improve the IVR builder.

What’s Changed?

The Ringba Portal has been updated with new features and options for managing IVRs, including:

Campaign Call Routing Options

With IVRs offically launched in open beta, there are now two ways to route call flow for Campaigns:

Standard Routing – Add Targets to your campaigns and route calls based on Target Weight and Target Priority.
IVR Routing – Create a dynamic call routing plans using nodes and prompts.

Note: Some Legacy Campaigns may not be eligible to switch to IVR routing.

Custom IVR Builder

Use the “IVRs” section to create IVR Trees for your campaigns. IVRs provide further control over your call flow and caller experience.

Important Note: IVR is currently in open beta — please use with caution and stay in touch with our support team via chat or email.

Routing Plans

Use the “Routing Plans” section to setup and manage destinations for IVRs. This feature gives you the ability to create specific sets of Targets and Groups for routing calls when using IVRs.

Getting Started with IVRs

Creating an IVR with Ringba is easy. Just follow these four steps:

Step 1: Setup Routing Plan

In order to create an IVR Tree for your campaign, you need to first setup a Routing Plan. Routing Plans are used by IVRs to decide where to route calls after a caller has entered their prompts.

To setup a Routing Plan, navigate to “Routing Plans” from the main Dashboard and click on “Create Routing Plan”. Give your Routing Plan a “Name” and click on “Create” to begin adding destinations. Setup your Targets / Groups and configure their settings like Weight and Priority. Click on “Close” and your Routing Plan settings will be saved automatically.

 

Step 2: Create IVR Tree

With your Routing Plan setup, it’s now time to create your first IVR!

You can create dynamic routing plans and caller prompts using the four different types of “Nodes”

Dial – Route to a Routing Plan.
Hangup – End the call.
Menu – Provide options or questions for the caller to key in responses (Press 1, Press 2, Press 3, etc).
Voicemail – Prompt the call to leave a voicemail message.

Drag-and-drop Nodes to create custom routing plans and qualify callers for your buyers. There are two ways to add Nodes, either by drag-and-dropping Nodes from the top menu or by clicking the “+” icon directly on the node.

To create an IVR Tree, click on “Create IVR Tree” under “IVRs (beta)” from the main Dashboard. This will take you to Ringba’s Custom IVR Builder.

Drag a “Menu” Node and enter your “Prompt”. You can choose to “Play” a recording or “Say” a message. Give your Menu a “Name” and add a Node to “On Failure”. This tells Ringba what to do if there is an error or something goes wrong.

Next, we’ll add a “Dial” Node to “Press 1” to send the caller to a destination in our Routing Plan. Click on “Press 1” and select “Dial”. Choose your destination from the “Routing Plan” drop drop and select an action for “On Failure”

Navigate to the top panel, give your IVR Tree a “Name” and click on “Save”. From this section, you can also “Expand” and “Collapse” your Nodes to get a better view of your IVR.

Step 3: Add To Campaign

What good is a custom IVR Tree if it’s not attached to a campaign? With your Routing Plan setup and your IVR Tree built, it’s time to put it to work by attaching it to a campaign.

To switch a campaign from Standard Routing to IVR Routing, navigate to “Manage Campaigns” under “Campaigns” from the main Dashboard. Find your Campaign and click on “Edit Campaign”.

Next, scroll down to “Call Routing”. Click on “IVR” and select your IVR Tree from the dropdown menu. You Campaign’s Call Routing setting will be updated and saved automatically.

Please note that some Legacy Campaigns may not be eligible for IVR Routing. To mitigate this, create a new campaign with the same settings or contact our support team via email or chat.

How You Can Help Us Build a Better IVR

During the open beta phase of IVR, we are going to be relying on you to share your feedback and let us know what needs to be improved. We are always on the lookout for ways to improve Ringba’s IVR builder. Let us know your thoughts by reaching out to us via email or by pinging us on chat.

 
Release Notes from January 2018

Release Notes from January 2018

Features & Updates

Mobile-Responsive Design The Ringba Portal is now sporting a responsive design and will look beautiful on any device.   Campaign Status Th “Campaign Status” column now displays the true status of a campaign (Enabled, Paused, Disabled). Campaigns that have completed the setup process will be displayed in a column titled Ready for Calls  . Publisher Sub IDs Add optional Sub ID parameters for even more robust Publisher tracking.

To create a new Publisher with a Sub ID, navigate to “Publishers” and click on “Add Publisher”. Provide the Publisher Name, enter “Sub ID” and click on “Add”.

To update an existing Publisher with a Sub ID , find the Publisher in the table and click on “Edit Publisher” under the “Actions” column.  Enter a “Sub ID” and click on “Update”.

User Invites for Publishers & Buyers Create accounts for Buyers and Publishers without an email address and manage invites for new users.

Manage Invites for adding users to Publisher Accounts

To invite a user to Publisher Account, navigate to “Publishers” and click on “Manage Invites” under “Actions”.

Manage Invites for adding users to Buyer Accounts

To invite a user to a Buyer Account, navigate to “Buyers” and click on “Manage Invites” under “Actions”.

 

Other Improvements & Bugfixes:

Our team was hard at work this month implementing

– Campaigns can now be opened in a “New Tab” in your browser.
– Added “Number Allocation” column to “Manage Numbers” tables.
– Added “Renewal” column to “Manage Numbers” tables.
– Dates for “Manage Numbers” are now displayed is the user’s Local Timezone
– Added Publisher Permissions for creating Number Pools.
– Added Search field to “Manage Targets” tables.
– Fixed bugs with “Auto Recharge” form.
– Added Pagination to “Billing Transactions”.
– Added “Card Nickname” column to “Credits Cards”.
– Minor bugfixes and optimizations to improve portal experience.

News & Announcements

Ringba Status Page We actively monitor the Ringba platform to ensure your reliability and performance. We recently launched the Ringba Status page to provide you with up-to-date information about our System Status. Use the Ringba Status page to:

– Check Ringba’s current system status;
– Subscribe to updates via Email / SMS / Webhook / RSS;
– View reports about Past Incidents;

To view real-time updates about our System Status and related services, visit our Status page at  www.Status.Ringba.com

If you have any questions or concerns, please feel free to contact us via email or ping us on chat.

 

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