Exporting Data

Exporting data from the reporting interface is easy. Each panel has its own export functionality so you can generate reports specific to the data you need.

 

Exporting Charts

Once you have adjusted the chart events to include the correct data, click the icon in the upper right corner to print or download a copy of the chart in PND, JPEG, PDF, and SVG.

 

Exporting Call Reports

To download a copy of your call statistics, adjust your filters and click the ‘Export CSV’ or ‘Export XLSX’ buttons in the upper right of the pane.

 

Exporting Call Details Reports

To download a copy of your call detail report, click the ‘Export CSV’ or ‘Export XLSX’ buttons in the upper right corner of the pane.

Call detail report exports include all of the data from every page, not only the visible page. This download may take longer than others due to data size.

Full List of Reporting Tags

Publisher

Publisher ID” – Ringba publisher identification code.

 

Call Info

“Blocked Reason” – The reason a call was blocked.
“Error Message” – Error message created by a call.
“Recording URL” – The URL of the call recording.

 

Connection Info

“Autonomous Name” – ISP Name associated with registered ASN.
“Autonomous System Number (ASN)” – Number assigned to an ISP for their IP address registration.
“ISP Name” – Name of an Internet Service Provider a user subscribes to.
“ISP Organization Name” – Registered legal name of an ISP.

 

Display

“Available Height” – User’s maximum available browser height.
“Available Width” – User’s maximum available browser width.
“Color Depth” – User’s available color pallet in bits.
“Screen Height” – Pixel height of a user’s current screen resolution.
“Pixel Depth” – User’s available pixel colors in bits.
“Screen Width” – Pixel width of a user’s current screen resolution.

 

From Geo – Non-number pool calls

“From City” – Organize calls by city of origination.
“From Country” – Organize calls by country of origination.
“From State” – Organize calls by state of origination.
“From Zip Code” – Organize calls by zip code of origination.

 

Geo

“City” – User’s city.
“Country” – User’s country.
“Country Code” – User’s two character country code.
“Longitude” – User’s estimated longitude.
“Latitude” – User’s estimated latitude.
“State” – User’s state or region name.
“State Abbreviation” – User’s two character state abbreviation.
“Zip Code” – User’s zip code.

 

Placement Info

“Placement ID” – Placement ID is a unique identifier, automatically attributed to each ad placement you create.

 

Request

“Referrer” – User’s referring URL for number pool campaigns.

 

Request Info

“Landing Page” – URL of the landing page where Ringba JS is placed.
“Referring URL” – Referring URL of the user visiting your landing page.

 

Technology

“Browser” – User’s browser type.
“Browser Version” – User’s browser family.
“IP Address” – User’s IP address.
“User Agent” – User’s browser’s user agent string.

 

To Geo

“To City” – Organize by termination city.
“To Country” – Organize by termination country.
“To State” – Organize by termination state.
“To Zip Code” – Organize by termination zip code.

 

User

User specified URL Tags added during campaign creation, or by adding tags through the main menu ‘URL Tags’ option.

Call Details

Call details provides granular information about every call received into your account.

You can export data anytime by clicking the ‘Export CSV’ or ‘Export XLSX’ buttons on the upper right hand corner of the page. Please keep in mind that this export may take longer than others as the full set of information is exported for all available pages.

 

Call Details Reporting

When viewing call details, you have access to the following information:

  • “Call Date” – Date and time of the call origination.
  • “Campaign” – Campaign responsible for the call.
  • “Publisher” – Publisher that generated the call.
  • “Pool” – Number pool name responsible for the call.
  • “Inbound #” – User’s inbound Caller ID (Phone number)
  • “Dialed #” – Number the use called.
  • “TTCall” – Time the user took to dial a number pool number.
  • “Dupe” – Yes or no identifier for whether the call was a duplicate.
  • “TTConnect” – Time required to connect call to your target.
  • “Target” – Target that accepted the call.
  • “Revenue” – Amount of revenue generated by the call.
  • “Payout” – Amount credited as a payout to your publisher.
  • “Length” – Total length of the call.
  • “Recording” – Call recording playback controls.

 

Additional Call Details

To view more information about the calls, click the “+” next to the call you are interested in and details will expand.

Records

“Event Count” –
“Dt Stamp” –
“Campaign Name” –
“Publisher Name” –
“Publisher ID” –
“Number Pool Name” –
“Number Pool ID” –
“Inbound Phone Number” –
“Inbound Caller ID” –
“Number” –
“Time to Call in Seconds” –
“Account ID” –
“Previous Call ID” –
“Previous Call Date Time” –
“Previous Call Target Name” –
“Time To Connect” –
“Call Connection Dt” –
“Target Name” –
“Target ID” –
“Conversion Amount” –
“Payout Amount” –
“Call Length in Seconds” –
“Call Completed Dt” –
“Recording URL” –

 

Tags

Publisher
“Publisher ID” – Ringba publisher identification code.

Call Info
“Blocked Reason” – The reason a call was blocked.
“Error Message” – Error message created by a call.
“Recording URL” – The URL of the call recording.

Connection Info
“Autonomous Name” – ISP Name associated with registered ASN.
“Autonomous System Number (ASN)” – Number assigned to an ISP for their IP address registration.
“ISP Name” – Name of an Internet Service Provider a user subscribes to.
“ISP Organization Name” – Registered legal name of an ISP.

Display
“Available Height” – User’s maximum available browser height.
“Available Width” – User’s maximum available browser width.
“Color Depth” – User’s available color pallet in bits.
“Screen Height” – Pixel height of a user’s current screen resolution.
“Pixel Depth” – User’s available pixel colors in bits.
“Screen Width” – Pixel width of a user’s current screen resolution.

From Geo – Non-number pool calls
“From City” – Organize calls by city of origination.
“From Country” – Organize calls by country of origination.
“From State” – Organize calls by state of origination.
“From Zip Code” – Organize calls by zip code of origination.

Geo
“City” – User’s city.
“Country” – User’s country.
“Country Code” – User’s two character country code.
“Longitude” – User’s estimated longitude.
“Latitude” – User’s estimated latitude.
“State” – User’s state or region name.
“State Abbreviation” – User’s two character state abbreviation.
“Zip Code” – User’s zip code.

Placement Info
“Placement ID” – Placement ID is a unique identifier, automatically attributed to each ad placement you create.

Request
“Referer” – User’s referring URL for number pool campaigns.

Request Info
“Landing Page” – URL of the landing page where Ringba JS is placed.
“Referring URL” – Referring URL of the user visiting your landing page.

Technology
“Browser” – User’s browser type.
“Browser Version” – User’s browser family.
“IP Address” – User’s IP address.
“User Agent” – User’s browser’s user agent string.

To Geo
“To City” – Organize by termination city.
“To Country” – Organize by termination country.
“To State” – Organize by termination state.
“To Zip Code” – Organize by termination zip code.

User
User specified URL Tags added during campaign creation, or by adding tags through the main menu ‘URL Tags’ option.

 

Events

Events only show up if they are applicable to the call you are viewing.

  • “Blocked Call” – Raw details about a blocked call.
  • “Busy Call” – Raw details about the busy target.
  • “Converted Call” – Conversion values credited for a qualified event.
  • “Connected Call” – Raw connected call details.
  • “Completed Call” – Raw Completed call details.

Calls

The call report section groups and aggregates statistical information into easy to read totals and summary formatting. The Table is default sorted by the number of incoming calls and gives you a general overview of relevant information pertaining to your campaigns.

At any time you can export your current view by clicking the ‘Export CSV’ and ‘Export XLSX’ buttons on the upper right side of the calls panel.

 

Call Reporting

  • “Active Sort” – This column is the currently active sort filter. Default is ‘Campaign’.
  • “Incoming” – Total number of incoming calls.
  • “Connected” – Total calls successfully connected to targets.
  • “Converted” – Total calls that successfully met conversion criteria.
  • “Completed” – Total successfully completed calls.
  • “No Target” – Calls with no available targets in their routing plan.
  • “No Connect” – Calls where targets refused connection.
  • “Blocked” – Number of calls that were blocked by rules or for spam.
  • “Payout” – Gross payout to publishers.
  • “Amount” – Gross revenue.
  • “CP%” – Conversion Percentage.
  • “RPC” – Revenue Per Call.
  • “ACL” – Average Call Length.
  • “TCL” – Total Call Length.

 

Grouping Options

On top of the the table there are grouping options that become highlighted in blue when active. The default grouping is by campaign, but can be changed by simply clicking the other options. If you have active filters in place, reporting will group by the below items in accordance with the currently selected filters.

  • Campaign – Groups table by campaigns.
  • Publisher – Groups table by publisher.
  • Pool – Groups table by number pool.
  • Dialed # – Groups table by inbound user dialed phone number.
  • Duplicate – Groups table by duplicate calls.
  • Target Name – Groups table by target
  • Date – Groups table by date.
  • Tag – Groups table by tag.

 

Call Reporting Details

Publisher
“Publisher ID” – Ringba publisher identification code.

Call Info
“Blocked Reason” – The reason a call was blocked.
“Error Message” – Error message created by a call.
“Recording URL” – The URL of the call recording.

Connection Info
“Autonomous Name” – ISP Name associated with registered ASN.
“Autonomous System Number (ASN)” – Number assigned to an ISP for their IP address registration.
“ISP Name” – Name of an Internet Service Provider a user subscribes to.
“ISP Organization Name” – Registered legal name of an ISP.

Display
“Available Height” – User’s maximum available browser height.
“Available Width” – User’s maximum available browser width.
“Color Depth” – User’s available color pallet in bits.
“Screen Height” – Pixel height of a user’s current screen resolution.
“Pixel Depth” – User’s available pixel colors in bits.
“Screen Width” – Pixel width of a user’s current screen resolution.

From Geo – Non-number pool calls
“From City” – Organize calls by city of origination.
“From Country” – Organize calls by country of origination.
“From State” – Organize calls by state of origination.
“From Zip Code” – Organize calls by zip code of origination.

Geo
“City” – User’s city.
“Country” – User’s country.
“Country Code” – User’s two character country code.
“Longitude” – User’s estimated longitude.
“Latitude” – User’s estimated latitude.
“State” – User’s state or region name.
“State Abbreviation” – User’s two character state abbreviation.
“Zip Code” – User’s zip code.

Placement Info
Placement ID – Placement ID is a unique identifier, automatically attributed to each ad placement you create

Request
“Referer” – User’s referring URL for number pool campaigns.

Request Info
“Landing Page” – URL of the landing page where Ringba JS is placed.
“Referring URL” – Referring URL of the user visiting your landing page.

Technology
“Browser” – User’s browser type.
“Browser Version” – User’s browser family.
“IP Address” – User’s IP address.
“User Agent” – User’s browser’s user agent string.

To Geo
“To City” – Organize by termination city.
“To Country” – Organize by termination country.
“To State” – Organize by termination state.
“To Zip Code” – Organize by termination zip code.

User
User specified URL Tags added during campaign creation, or by adding tags through the main menu ‘URL Tags’ option.

Charting

The charting panel has three main sections:

  1. Control Bar
  2. Visual Chart
  3. Filter Bar

 

1.  Control Bar

Events

  • “Connected” – Calls that were successfully connected.
  • “Converted” – Calls that successfully met conversion criteria.
  • “Completed” – Calls that successfully completed.
  • “No Answer” – Targets that did not answer.
  • “Blocked Call” – Calls that were blocked by rules or for spam.
  • “Failed to Connect” – Calls that failed to connect to a target.

Note: Activating the checkbox next to any item on the events menu will adjust the chart to include the requested data.

Date Selection

  • “Today” – Shows stats for the current day from 12:00am.
  • “Yesterday” – Shows stats for the previous day.
  • “Last 2 Days” – Shows stats for today and yesterday.
  • “Last 7 Days” – Shows stats for today and previous 6 days.
  • “Last 30 Days” – Shows stats for today and previous 29 days.
  • “This Month” – Shows stats for the current calendar month.
  • “Last Month” – Shows stats for the previous calendar month.
  • “This Year” – Shows current year to date stats.
  • “Custom Range” – View stats for a specified custom date range.

Note: Date selection is based on the time zone configured for your account. This can be adjusted in your account settings.

Chart Breakdown

  • “Hour” – Displays chart data on an hourly basis.
  • “Day” – Displays chart data on a daily basis.
  • “Month” – Displays chart data on a monthly basis.

Reporting Controls

  • – Show / hide chart.
  • – Show / hide calls.
  • – Show / hide call details.
  • – Refresh reporting interface.

 

2.  Visual Chart

Chart Data
Chart data is organized into bars and lines to show different data types for easy comparison. The bars on the chart are always represented by the number of calls for your current group selection. The lines are represented by the 6 other event types that you can show or hide using the ‘Events’ menu on the top bar.

When hovering over any fixed data point on the chart, or a bar, an overlay will appear with the specific information. The overlay border is color coded to the data point it is representing, so if you are hovering over a red data point, the overlay will have a red border and red accents to make sure there is no confusion when data points are close together.

Under the chart is a legend of of the current data points, their colors and symbols. If you clicking the legend data points will show or hide the data on the chart so you can quickly adjust your view for different comparisons.

Exporting Data
Click the icon in the upper right corner to print or download a copy of the chart in PND, JPEG, PDF, and SVG.

 

3.  Filters

Add Filter
Adding a filter will group your data by data fields and tags. Data fields are the column headers in the Calls panel, and tags are the options available in the Calls panel tag menu.

Remove Filter
Every filter applied to your report will display in the “Filters” bar at the bottom of your chart. To remove a filter, simply click the “X” on the right side of the filter text and your report will automatically adjust to the new data set.

 

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