Targeting Options

December 11, 2017


 

Target Priority

The priority of a target determines what order a call will be routed if there are multiple targets that are open and have available concurrency.

 

Target Weight

A sub-setting of the target priority, weighting allows you to add a target to a campaign and adjust its relative priority without re-organizing numerous other targets for campaigns with large target lists. Weight is calculated after priority for those targets that have matching priority.

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