View Groups

December 11, 2017


 
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This section of the platform gives you an overview of your current target groups, their options, and ability to edit their settings.

Note: The gear menu icon lets you customize the columns that are shown in this view, column headers are sortable, and you can drag and drop column headers to reorganize the table. Your preferences are sticky and will remain until you choose to modify them again.

Name
The name of your target group.

Simuldial
When simuldial is enabled you will see a green check mark and Ringba will dial all targets in the group and the first target to answer receives the call.

If simuldial is disabled, Ringba will route via the standard routing plan rules and you will see a red minus symbol: .

Override
When target override is enabled you will see a green check mark and Ringba will override all the targets individual settings and the target group settings will take precedence.

If override is disabled, Ringba will route via the standard individual target routing plan rules and you will see a red minus symbol: .

Targets
The number of targets currently in the target group.

Status
Whether the target group is currently enabled or not.

 

Available Actions

[wp-svg-icons custom_icon=”glyph103″ wrap=”i”]   – Edit Group
Click to view or edit the settings for a target group. You can also click a target group’s name to edit its information. Whenever editing a target group, it’s important to note that your settings will take effect immediately upon saving.

Last Updated: December 11, 2017

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