Release Notes from April 2018

Release Notes from April 2018

Advanced JS Number Replacement

We’ve updated the Ringba JS tag to be smaller, faster and more robust. Use the Ringba JS tag for Dynamic Number Insertion (DNI) to replace phone numbers on your web pages with tracking numbers from your Ringba account. With this new update to Ringba JS, you can now specify which number you want to replace on your page. This is particularly useful if you have multiple phone numbers on a single page that you need to switch with Tracking Numbers from your account.

IVR Tag Routing

Create rules and filters in your IVR Trees to route calls based on dynamic tags. Use the “Router” Node to create “AND” / “OR” rules for even more control over you Call Flow.

Target Tag Routing

Create rules and filters for your Targets for even more control over your call flow.

Upload Audio File

You can now upload audio files in MP3 or WAV format directly to your Ringba account to use in your IVR Trees.

Upload Audio File to Ringba IVR Tree

Improvements & Bugfixes

Sort By CallerID in “Reporting” – The Reporting Dashboard now allows you to sort calls by Inbound Number, this can show you when the same number has called your campaigns multiple times.
Duplicate Calls in “Campaigns” – You now have three options for deciding how to manage duplicate calls; Route normally, Route to original or Route to Different.
Various minor bugfixes, UI tweaks, and optimizations.

News & Announcements

Customer Contact Week
Ringba is going to be exhibiting at Customer Contact Week 2018 in Las Vegas from June 18-22! If you will be attending CCW, let’s meet up and talk about call tracking. Visit our Meet Us page to set up a time to chat with our team.


If you have any questions or concerns about any of latest updates, please do not hesitate to reach out via chat, email or give us a ring at  (877) 944-2937!

 
Release Notes from January 2018

Release Notes from January 2018

Features & Updates

Mobile-Responsive Design The Ringba Portal is now sporting a responsive design and will look beautiful on any device.   Campaign Status Th “Campaign Status” column now displays the true status of a campaign (Enabled, Paused, Disabled). Campaigns that have completed the setup process will be displayed in a column titled Ready for Calls  . Publisher Sub IDs Add optional Sub ID parameters for even more robust Publisher tracking.

To create a new Publisher with a Sub ID, navigate to “Publishers” and click on “Add Publisher”. Provide the Publisher Name, enter “Sub ID” and click on “Add”.

To update an existing Publisher with a Sub ID , find the Publisher in the table and click on “Edit Publisher” under the “Actions” column.  Enter a “Sub ID” and click on “Update”.

User Invites for Publishers & Buyers Create accounts for Buyers and Publishers without an email address and manage invites for new users.

Manage Invites for adding users to Publisher Accounts

To invite a user to Publisher Account, navigate to “Publishers” and click on “Manage Invites” under “Actions”.

Manage Invites for adding users to Buyer Accounts

To invite a user to a Buyer Account, navigate to “Buyers” and click on “Manage Invites” under “Actions”.

 

Other Improvements & Bugfixes:

Our team was hard at work this month implementing

– Campaigns can now be opened in a “New Tab” in your browser.
– Added “Number Allocation” column to “Manage Numbers” tables.
– Added “Renewal” column to “Manage Numbers” tables.
– Dates for “Manage Numbers” are now displayed is the user’s Local Timezone
– Added Publisher Permissions for creating Number Pools.
– Added Search field to “Manage Targets” tables.
– Fixed bugs with “Auto Recharge” form.
– Added Pagination to “Billing Transactions”.
– Added “Card Nickname” column to “Credits Cards”.
– Minor bugfixes and optimizations to improve portal experience.

News & Announcements

Ringba Status Page We actively monitor the Ringba platform to ensure your reliability and performance. We recently launched the Ringba Status page to provide you with up-to-date information about our System Status. Use the Ringba Status page to:

– Check Ringba’s current system status;
– Subscribe to updates via Email / SMS / Webhook / RSS;
– View reports about Past Incidents;

To view real-time updates about our System Status and related services, visit our Status page at  www.Status.Ringba.com

If you have any questions or concerns, please feel free to contact us via email or ping us on chat.

 

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