Ringba makes using Tag Routing Filters easy. These are filters that you can place on the individual target level that indicate that the call has to meet certain conditions in order for that Target to be eligible to receive that call.
In this video, we’ll explain Ringba’s Target level Tag Routing Filters with Business Development Manager, Mathjis Mesters.
“What are Ringba’s Target level Tag Routing Filters and how do they work?”
There are a plethora of options for how you can decide to route calls in Ringba, and last time we talked about prioritization and percentage volume distribution among your targets. This week we are layering what we call Tag Routing Filters. These are filters that you can place on the individual target level that indicate that the call has to meet certain conditions in order for that Target to be eligible to receive that call. Let’s hop in and I can show you a few examples.
Using Tag Routing Filters on the Target level in Ringba, users can choose any piece of data housed in their Ringba account, and use this in tandem with a variety of logic options (contains, equals, exists, less than, greater than etc.) to create simple or complex filters on Targets. Users can also layer on multiple filters using Boolean logic (AND/OR) to further ensure calls end up in the right place. Tag Routing Filters make it super easy to have campaigns setup where you have multiple sources routing calls to multiple Targets, which is great for increasing overall call flow and connection rates, and keeping everything housed in one convenient spot!
-Mathjis Mesters, Ringba Business Development Manager
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