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A

  • Abandoned Call (Abandons)
  • Abandonment Rate
  • Above the Fold
  • Account ID
  • ACD – Automatic Call Distributor
  • ACH – Automated Clearing House
  • ACL – Average Call Length
  • Ad Copy
  • Ad Exchange
  • Ad Network
  • AdCenter (Microsoft Ads)
  • Advertiser
  • Advertising Manager
  • AdWords (Google Ads)
  • Affiliate
  • Affiliate Manager
  • Affiliate Marketing
  • Affiliate Network
  • Agency
  • Agent
  • Agent Productivity
  • AHT – Average Handle Time
  • AI – Artificial Intelligence
  • Allocate Numbers
  • AOV – Average Order Value
  • AP – Accounts Payable
  • API – Application Program Interface
  • AR – Accounts Receivable
  • Arbitrage
  • Area Code
  • ARR – Annual Recurring Revenue
  • Asset
  • Attribution
  • Attrition Rate
  • Audience

B

  • B2B – Business to Business
  • B2C – Business to Consumer
  • Backlink
  • Barge-In
  • Below the Fold
  • Bi-Directional (2-way) SMS
  • Bi-Weekly Payments
  • Big Data
  • Blackhat
  • Blocked Call
  • Bot Traffic
  • BPO – Business Process Outsourcing
  • Brand
  • Breakage
  • Brokering
  • Browser Compatibility
  • Bulk Mail
  • Business Analytics
  • Business Intelligence
  • Busy Signal
  • Buyer
  • Buyer ID

C

  • Call Attribution
  • Call Center
  • Call Center Efficiency
  • Call Duration
  • Call Log
  • Call Queue
  • Call to Action
  • Call Tracking
  • Caller ID
  • Campaign
  • Campaign Assets
  • Campaign ID
  • Capacity
  • Capacity Management
  • Carrier
  • Cash Flow
  • Chargeback
  • Churn Rate
  • CLEC – Competitive Local Exchange Carrier
  • Click
  • Click to Call
  • Click Tracking
  • Clicks
  • Cloaking
  • COGS – Cost of Goods Sold
  • Cold Transfer
  • Collaboration
  • Collections
  • Comment Spam
  • Commission
  • Completed
  • Compliance
  • Concurrency
  • Connect
  • Connected
  • Connection
  • Contact Center
  • Content Marketing
  • Content Network
  • Contracts
  • Conversion
  • Conversion Funnel
  • Conversion Rate
  • Converted
  • Cookie
  • Cookie Stuffing
  • Copywriting
  • Country Code
  • CPA – Cost Per Action
  • CPC – Cost Per Click
  • CPI – Cost Per Install
  • CPL – Cost Per Lead
  • CPM – Cost Per Mille
  • CPO – Cost Per Order
  • CPS – Cost Per Sale
  • Created Inventory
  • Creatives
  • CRM – Customer Relationship Management
  • CS – Customer Service
  • CTR – Click Through Rate

D

  • Daily Budget
  • Day Parting
  • DBA – Doing Business As
  • Deallocate Number
  • Deliverability
  • Dial Tone
  • Dialed #
  • DID – Direct Inward Dial
  • Disposition
  • Distributed Call Center
  • DNS – Domain Name System
  • Domain
  • Domain Portfolio
  • Domainers
  • Domaining
  • Downtime
  • Dropped Call
  • Duplicate Call

E

  • eCheck
  • eCPM – Estimated Cost Per Mille
  • Email Bounce Rate
  • Email Drip
  • Engagement
  • Entry Pop
  • EPC – Earnings Per Click
  • EPCall – Earnings Per Call
  • Exit Pop

F

  • Facebook Ads
  • Failed to Connect
  • FCC – Federal Communications Commission
  • Feedback
  • Floor
  • Floor Plan
  • Fold
  • Fulfillment (Call Center)

G

  • GDPR – General Data Protection Regulation
  • Geo Routing
  • Geo Targeting
  • Going Direct
  • Google Analytics
  • Google Tag Manager
  • Granular
  • Greyhat
  • Gross Margin
  • Gross Revenue
  • Guerrilla Marketing

H

  • Handle Time
  • Hangup
  • Headset
  • Hold Time
  • Home Agents
  • Home Services
  • Hours of Operation
  • HR – Human Resources
  • HTTP – Hyper Text Transfer Protocol
  • HTTPS – Hyper Text Transfer Protocol Secure

I

  • ICP – Instant Caller Profile
  • Idle Limit
  • Image Pixel
  • Impressions
  • Inbound Call
  • Inbound Call ID
  • Inbound Number
  • Inbox Emails
  • Inboxed
  • Incentive Alignment
  • Incoming
  • Incomplete
  • Incorporation
  • Independent Agent
  • Influencer Marketing
  • Insurance
  • Integrations
  • Interstitial
  • Invoice
  • IP Address – Internet Protocol Address
  • ITC – International Telecommunication Union
  • ITSP – Internet Telephony Service Provider
  • IVR – Interactive Voice Response
  • IXC – Interexchange Carrier

J

  • Javascript Pixel
  • Jurisdiction

K

  • Keyword Analysis
  • Keyword Tracking
  • KPI – Key Performance Indicator

L

  • Landline
  • LCR – Least Cost Routing
  • Lead Buyers
  • Lead Form
  • Lead Gen
  • Lead Verification
  • LEC – Local Exchange Carrier
  • Leg
  • Legal
  • Liabilities
  • Licensed Agents
  • Likes
  • Line Busy
  • Link
  • Link Building
  • Link Spam
  • Link Tokens
  • Load Balancing
  • Local
  • Local Number
  • Local Number Portability
  • Long Tail Keywords
  • LP – Landing Page
  • LPO – Landing Page Optimization
  • LTV – Lifetime Value

M

  • Mail Forwarding
  • Margin
  • Media Buy
  • Merchant Processor
  • Misdials
  • Missed Number Pool
  • MMS – Multimedia Message System
  • Mobile Number
  • Mobile Number Portability
  • MRR – Monthly Recurring Revenue

N

  • Negotiation
  • Net Margin
  • Net Payment
  • Net Revenue
  • Network Manager
  • No Answers
  • No Connects
  • No Target Answered
  • No Target Found
  • Non-Payment (Burn)
  • North American Numbers
  • Notifications
  • NPS – Net Promoter Score
  • Number Format
  • Number Lock
  • Number Pool
  • Number Pools

O

  • On-Site
  • Onboarding
  • OOH – Out Of Home
  • Open Rate
  • Opens
  • Operating Expenses
  • Opportunity Cost
  • Opt-in
  • Optimize Media Spend
  • Optimizing Call Flow
  • Outbound Call
  • Outsourcing
  • Overages
  • Overflow

P

  • Page Views
  • Paid Call
  • Parked Domain
  • Pay Per Call
  • Pay Per Call Network
  • Pay Per Callers
  • Payables
  • Payment Terms
  • Payout
  • Payout Bump
  • PBX – Private Business Exchange
  • PCI Compliance
  • Per Minute Usage
  • Per Seat
  • Performance Marketing
  • Phone Number
  • Pixel
  • Platform Fees
  • PO Box – Post Office Box
  • Pop Under
  • Pop Up
  • Porting (Number Portability)
  • Postback – “Postback Pixel”
  • POTS – Plain Old Telephone System
  • PPC – Pay Per Click
  • PPCall – Pay Per Call
  • PPI – Pay Per Install
  • PPV – Pay Per View
  • PR – Public Relations
  • Pre-paid
  • Predictive Dialer
  • Priority
  • Privacy
  • Profit
  • PSTN – Public Switched Telephone Network
  • Publisher
  • Publisher ID
  • Push Notifications

Q

  • QA – Quality Assurance
  • QoS – Quality of Service
  • Qualified

R

  • Rates
  • Raw Call
  • Receivables
  • Recording – Call Recording
  • Redials
  • Referrers
  • Registered Agent
  • Registration Path
  • Reporting
  • Reporting – Call Reporting
  • RespOrg
  • Retargeting
  • Retention
  • Revenue
  • Revshare
  • Ringba Javascript Tag
  • Ringing
  • Ringless Voicemail
  • Robocall
  • ROI – Return on Investment
  • Routing Plan
  • RPC – Revenue Per Call
  • RTB – Real Time Bidding for Ads
  • RTB – Real Time Bidding for Calls

S

  • SaaS – Software as a Service
  • Schedule Adherence
  • Search Feed
  • Seat
  • Seat Fees
  • Segmentation
  • Self-Reporting
  • SEM – Search Engine Marketing
  • SEO – Search Engline Optimization
  • SEPA – Single Euro Payments Area
  • Service
  • Shares
  • Short Duration Calls
  • SIP – Session Initiated Protocol
  • SIP Endpoint
  • SIP Header
  • SIP Trunk
  • Slack
  • SMB – Small to Medium Business
  • SMS – Short Message System
  • Social (Social Media)
  • Speech-to-Text
  • Spread
  • SSL – Secure Socket Layer
  • Start-Up
  • Street Payout – “Street”
  • Sub-Account
  • SubID
  • Subject
  • Suppression List
  • Syndication

T

  • Tag Routing
  • Tags
  • Target
  • Target ID
  • Target Number
  • Target Priority
  • Target Timeout
  • Target Weight
  • Targets
  • Tax Liability
  • TCL – Total Call Length
  • TCPA – Telephone Consumer Protection Act
  • TCPA Shield
  • Telco Cost
  • Telco Providers
  • Termination Point
  • Text-to-Speech
  • TFN – Telephone Number
  • TFN – Toll-Free Number
  • TFN Prefix
  • Third Party – “3rd Party”
  • Time to Call
  • Time to Connect
  • Toll-Free Number Portability
  • Tracking Link
  • Trade Show
  • Traffic Sources
  • Transcription
  • Transparency
  • Trunk
  • Trunking

U

  • UI – User Interface
  • Upsell
  • User Session
  • UX – User Experience

V

  • Vertical Integration
  • Viral Marketing
  • Voice
  • Voicemail
  • Voicemail Drops
  • VOIP – Voice Over Internet Protocol
  • VOIP Provider
  • Vox

W

  • Warm Transfer
  • Web Analytics
  • Webhook
  • Website Bounce Rate
  • Weekly Payments
  • Weight
  • Welcome Message
  • Whisper Message
  • Whitehat
  • Whitelabel
  • Whois
  • Wholesale
  • Wire Transfer
  • Wireless Provider
  • Workforce Management

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