TCL – Total Call Length

November 5, 2017


 

The total call length for a specific campaign is a total of the time spent on the phone for every call over a specific period of time.

Example: if you had 10 calls that were each 30 minutes, you would have a total call length of 5 hours. To calculate this we take 30 minutes * 10 calls for 300 minutes, divided by 60 for a conversion to hours, is 5 hours of total call length.

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